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We recently bought nearly $7,000 worth of tools from Grizzly.com for our wood shop in Los Angeles. When we purchased the tools they took the money out of our bank account twice which left us $7,000 in the hole until it was returned 4 days later.

Than when the tools arrived, one of the machines, a 15" Planer worked for 15 minutes than stopped.

I called Grizzly and waited 2 days for a Supervisor to call me back, which never happened. I had to call a machine tech to come look at the machine and diagnose the problem which turned out to be a bad motor. That service cost me $250 out of pocket which Grizzly "does not cover" although every other competitor does especially on a brand new machine .

I called Grizzly back again and after 30 minutes of nearly yelling at the service agent who told me there were none available, finally I was given a Supervisor who told me that they could send me out a new motor, but the cost to install it, another $300 plus would be my responsibility. Than 20 minutes later he called me back and told me they did not have any more of those motors to send and that I would have to send the machine back to Washington State and be refunded, and although they would cover the return shipping, I was responsible for packing the machine as it was shipped and after they looked at it they would decide on a refund.

Monetary Loss: $1.

Location: Las Vegas, Nevada

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Guest

Something else you should know.... The second you complained about your broken china made machine....

Lori put you on the CUSTOMER BLACKLIST.

This means if you ever need to purchase replacement parts or purchase anything online. Or purchase anything new THEY WILL NOT SELL TO YOU!!!!#

Guest

I have bought many things from Grizzly over the years. They have the best customer service people that I have ever dealt with. It makes me wonder if you might have an agenda.

Guest

Lolz, I'm a hothead but I pick the time to blow my stack....like when I'm alone. As mad as I get at people, I find yelling at them especially service people gets you looking like a you're nuts.

I also find that in most instances, I'm actually mad at myself.

Tell the guy to hold on a sec then count to ten....it works. If I am really that out of control, I'd send a complaint on paper.....it might get more attention.

Mali Fez
reply icon Replying to comment of Guest-1696237

777ccc

Haim N
reply icon Replying to comment of Guest-1696237

Wise advice

Guest

Perhaps yelling at the person (who is there to help you) is not a good way of getting something done in your favor. I have not had one bit of QC issues because I read the instructions first.

Did have a part missing and it was sent to me overnight... no cost to me. As far as them "taking" out 7K twice... shame on you for allowing control of you money to an outside source.

Credit card purchases have ZERO liability... suggest you start using one.

Guest
reply icon Replying to comment of Guest-1691708

Thatโ€™s it blame the messenger. You do understand that paying for an item takes cash or a credit/bank card. So unless a person drives from their store, home or work site and pays cash at Grizzly the bank or credit card agency is involved.

Guest

All I can say here is GRIZZLY needs to put a period to this discussion. Fine restaurants have closed because one customer claims to have seen a mouse in the restroom.

If GRIZZLY made poor products they would have self destructed years ago; for future sales to happen, to new buyers, like myself, I don't need to be unduly influenced by the comments below.

Just saying.... I want a good machine, at a decent price, with an OK back-up plan.

Guest

something fishy here .. It wouldn't cost 300 dollars to mount a new motor on a 15 inch planner..

My 15 year old nephew could do the job in an couple hours...

Grizzly tools have served me well for over 30 years...I have lots... And will not hesitate to buy from them...

Guest

I don't know why you have had a problem ,I have had very helpful service with grizzly ,I am always nice and try not to get angry stuff happens ,you just need to work through it nicely ,tech support is very good also they walked me through a repair.i also believe you should become very familiar with your machines function, when properly operating a machine you should know everything about it if nothing else it for safety, Matin ace should be the operators job .

Guest

I have had no problems with the grizzly tools ,they preform very well,you get a nice machine for your money.comparing to other brands I have jet ,powermatic grizzly .happy with all of them I hope you work it out the machine is very smooth once you get them tuned up .

Guest

The same thing happened to me doubled charged for over a week and although deferent item and problem I too had to send it back and all the hassle that took. They really haven't solved the issue to date!

Guest

You are buying shop equipment not a car you ***. They have no trade in value by date of manufacture.

Guest
reply icon Replying to comment of Guest-1070764

I have bought a table saw, planer, sander drill press from Grizzly without any problems. I realize that things like this happen.

You should have NEVER spent out of pocket money without authorization. Another question is. did you have it hooked to the right voltage? I understand your anger about them not getting back to you.

I was a screamer also and it never got me anywhere so I stopped it.

Overall Grizzly tools are a great product and thousands of cabinet and woodworking companies have them. I like the fact that you can get parts very easily.

Guest

Well if you are not smart enough to figure out a "bad motor" to call a repairmen then you'er probably not smart enough to use it either.

Guest

I just purchased and received a 3HP dual canister dust collector... in Polar Bear White.

Nice looking machine.... Only problem... the machine was manufactured in January... 2012!!!

What the heck!!! It's 10/21/2015!!!

Needless to say I called customer service and blew them out big time and am now waiting for the super to call me... It's been 24+ hours... Will update once I have spoken with them.

Dang! Pay for a new machine and get one almost 4 years old!!!

Alicyn Bsy
reply icon Replying to comment of Guest-1052053

Oh, can't believe it's from Grizzly, our dust collectors are made by customers, how can this problem happed!!! Amazing

Guest
reply icon Replying to comment of Guest-1052053

LOL, you think companies make stuff the very same year and then sell them right away?

They make a large order of stuff then store them for years until they decide to change the design or they need more, only way you can get them at that price. Dust collector is not a top selling product, they will never be made the same year you buy it.

New Cars are kind of the same way, all the parts might have been sitting for years before being assembled.

Guest
reply icon Replying to comment of Guest-1145875

The only problem with your theory that machines have motors. And motors manufacturing dates and most of them are 1 year warrantyd. So you are buying new product that is no longer under factory warranty .

Guest
reply icon Replying to comment of Guest-1643093

I don't think a photo of the motor is necessary for warranty. Just keep your purchase papers and fill out the warranty card. I've never heard so much whining!

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